VIEW/EDIT & REFUND TICKETS
Refund requests are a fact of life for event promotors!
Processing refunds and making updates to the tickets is easy. In the event's "Details" section, choose the "View/Edit Tickets" button. Type in the first or the last name of the ticket that you are looking for (do not type in the full name). Other search options include the Ticket #, Order # or Email address. Once you find the name on the list you have the option to "Edit" or "View Ticket".
We recommend choosing "View Ticket" as it will also show you other tickets associated with this order. This is also the page that you will be able to process a refund if necessary. To process a refund, click on "Select Refund Item..." in the "Refunds" area at the bottom of the screen. In this area you will be able to select the items that you want to refund from the drop down menu or simply type in a refund amount in the "Amount:" section to the right. You also have the option of refunding the Stripe credit card fees or choosing not to. After you have made your choice, click the "Process Refund" button below and the refund will be processed. An email will be sent to the ticket holder alerting them of the refund.
Editing the Ticket Details
Did someone type in their email address wrong? Maybe you need to adjust their shirt size or mailing address? Do they want to change their ticket types? There is an easy way to make these updates. In either the "View/Edit Tickets" page or the individual ticket order page choose the "Edit" button.
Easily update their contact details! Under the "Change Ticket Type?:" drop down menu option you can change their ticket type. When you update their ticket type they will not be charged a difference if the tickets are a different rate. You can also Purchased and Included Add On Items. At the bottom of the screen. The user will not be charged for the price of these items if you add them through the Edit Ticket page. Make sure to click the "Update Ticket" button when you finishing updating. If you updated the email address you may want to click the "Send Ticket" link above to resend a confirmation email of the ticket.
SALES NUMBERS & INCOME REPORT
Ready for some number crunching?
There is a lot of great information to process in power glance. Choose the "Details" button for your event. This page will show a section with "Sales Numbers", "Income Report", "Tickets", "Included Add On Items", "Promo Codes" and "Voucher Codes" information. Yes, it's a lot of information but it is all very important!
This section give you a quick review of how many tickets are sold, how many are still available, how many have been refunded and how many attendees have checked in to the event so far. This section also gives you the opportunity to sign up (or opt out) for email reports (daily, weekly) on ticket sales. Basic information at a power glance!
This section breaks down at the total incomes and expenses. All fields on the left side are income numbers . All fields on the right side (numbers in RED) are expenses.
Quick basic recap on all of these items: Ticket Fees is the total income for the ticket fee price for sold tickets. Service Charges is the total income amount of the service charges amount (if you added a service charge fee to every ticket). Same thing for Custom Fees. If you have optional Add On Items the next line will give that total amount. The Net Income is the total of all income amounts.
Quick basic recap on all of these items:
- Stripe Fees Collected is the total amount of fees that is going to the credit card processing company (Stripe). If you have processed a refund you may have noticed Stripe Fees Kept on Refunds refers to the amount that you may have noticed the option to not refund the Stripe fees. If you have chosen to keep these Stripe fees then this amount will be shown on the "Stripe Fees Kept on Refunds".
- Platform Service Fees: The total amount of software ticketing fees from Cherry Bomb Tickets.
- Custom Refunds: If you refunded individuals a flat amount instead of simply refunding a ticket type the amount will show up here.
- Total Refunds: This amount reflects the tickets that you have refunded.
- Promo Codes Discounts: Simply the discounts accumulated through the code codes used during check out
- Voucher Codes Discounts: Discount total from voucher codes used at check out.
This area gives a report of the ticket types listed as well as the amount sold, the ticket fees collected, the Service Charges and Custom Fees collected and the total amount collected before refunds. The Refund column shows the total amount refunded as well as the number of tickets that were refunded.
INCLUDED ADD ON ITEMS
What are included add on items you may ask? Simply put they are items that you are adding to each order. These types of items may include a t-shirt, a headband or anything that may be helpful for your event. For the example below we are using T-shirts as an example for a run event.
Steps to get a detailed list of the Included Add On Items:
- Click on the "Event Details" button for the event that you choose
- Look for the "Included Add On Items" section on the page. This will give you a quick report on how many items were Sold (or added for free) as well as the amount collect and the number of refunds processed (and the total amount of these refunds).
- By clicking on the "View List" button you will get more details about the add on items that have been processed. You can search the add on list to get the details for a specific ticket holder. If you need to update or refund a add on item these steps can be completed by following the steps in the View/Edit/Refund Tickets article
PROMO CODES & VOUCHER CODES
The Promo Codes column lists the names of the promo codes that have been created. The Discount column reports the % or discount associated with the code. The Total Discounts column lists the discounted total off the codes used. The Orders Used column lists the number of times that code has been used. Basic but important information!
Voucher Codes column lists the Voucher Codes created. Discount column list the amount of the discount and the Voucher Codes Used column lists the number of codes used vs the total available.