Refund requests are a fact of life for event promotors!
Processing refunds and making updates to the tickets is easy. In the event's "Details" section, choose the "View/Edit Tickets" button. Type in the first or the last name of the ticket that you are looking for (do not type in the full name). Other search options include the Ticket #, Order # or Email address. Once you find the name on the list you have the option to "Edit" or "View Ticket".
We recommend choosing "View Ticket" as it will also show you other tickets associated with this order. This is also the page that you will be able to process a refund if necessary. To process a refund, click on "Select Refund Item..." in the "Refunds" area at the bottom of the screen. In this area you will be able to select the items that you want to refund from the drop down menu or simply type in a refund amount in the "Amount:" section to the right. You also have the option of refunding the Stripe credit card fees or choosing not to. After you have made your choice, click the "Process Refund" button below and the refund will be processed. An email will be sent to the ticket holder alerting them of the refund.
Editing the Ticket Details
Did someone type in their email address wrong? Maybe you need to adjust their shirt size or mailing address? Do they want to change their ticket types? There is an easy way to make these updates. In either the "View/Edit Tickets" page or the individual ticket order page choose the "Edit" button.
Easily update their contact details! Under the "Change Ticket Type?:" drop down menu option you can change their ticket type. When you update their ticket type they will not be charged a difference if the tickets are a different rate. You can also Purchased and Included Add On Items. At the bottom of the screen. The user will not be charged for the price of these items if you add them through the Edit Ticket page. Make sure to click the "Update Ticket" button when you finishing updating. If you updated the email address you may want to click the "Send Ticket" link above to resend a confirmation email of the ticket.